Murders at Karlov Manor PreRelease @ Home

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will not accept returns on opened items under any circumstances.

MTG Singles are exempt from being returned. However, if a card you purchased within the last 30 days has been banned in any format, you may return it for a full Store Credit refund.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hfxgames.com and send your item to: HFX Games Ltd., 380 Pleasant St., Unit 8, Dartmouth NS B2Y3S5, Canada.

Shipping
To return your product, you should mail your product to: HFX Games Ltd., 380 Pleasant St., Unit 8, Dartmouth NS B2Y3S5, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.